Last updated: October 11, 2026

Key West Health ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit Keywest.Health, how we use it, and the choices you have.

1. Information We Collect

Information you provide: When you submit our contact form, we collect your name, email address, and message. When you book an appointment or create a patient account through our patient portal, that information is handled by our practice management platform under its own safeguards.

Information collected automatically: Like most websites, we may collect standard technical information such as IP address, browser type, pages visited, and referring URLs to operate and improve the site.

2. Health Information & HIPAA

We are a medical practice and handle protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law. Our full Notice of Privacy Practices, which describes how we may use and disclose your health information and your rights regarding it, is provided to patients at our office and is available upon request.

Please do not send detailed medical information, diagnoses, or urgent health concerns through this website's contact form or email. Website communication is not encrypted end-to-end and is not reviewed continuously. For clinical matters, please call our office or use the secure patient portal.

3. How We Use Information

To respond to your inquiries and appointment requests
To provide and improve our services and website
To communicate with you about your care or requested information
To meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Service Providers

We share information only with vendors who help us operate the website and practice — for example, our hosting provider (Google Firebase), our email delivery service, and our scheduling platform. These providers process information on our behalf and are bound by contractual confidentiality and security obligations, including HIPAA Business Associate Agreements where required.

5. Cookies & Analytics

This website may use essential cookies and privacy-respecting analytics to understand aggregate site usage. You can control cookies through your browser settings; disabling them will not prevent you from using this site.

6. Data Retention & Security

We retain website submissions only as long as needed to respond to your request or as required by law, and we apply reasonable administrative, technical, and physical safeguards — including encryption in transit and at rest — consistent with HIPAA requirements.

7. Your Rights

You may request access to, correction of, or deletion of the personal information you have submitted through this website, subject to legal and clinical record-keeping requirements. To exercise these rights, contact us using the information below.

8. External Links

Our site links to third-party services (such as our online booking portal and skincare shop). We are not responsible for the privacy practices of those sites; please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revision date above reflects the current version.

10. SMS & Text Message Communications

If you provide your mobile number at booking or check-in, we may send you text messages about your care: appointment-related notices and, after a completed visit, an optional invitation to share feedback about your experience. Message frequency varies — typically no more than one message per completed appointment. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance or call our office.

Your mobile number is not shared with third parties or affiliates for marketing or promotional purposes. Your number is used only to send messages you have consented to receive, and is handled by our messaging provider solely as a processor on our behalf. Consent to receive text messages is not a condition of any purchase or treatment.

11. Contact Us

Keywest.Health
3720 N. Roosevelt Blvd, Key West, FL 33040
Phone: (305) 514-0482
Email: [email protected]